Online Party Bingo Frequently Asked Questions

Part I - Getting started and opening an account

1.1 What do I need to play at Online Party Bingo?

All you need is a Online Party Bingo account (click here to open one) and a computer with internet access and a web browser (if you are seeing this page, then you have all that!)

Online Party Bingo will work on almost every system including Mac, AOL and older PCs/browsers. We have designed the system with 3 different suites to choose from so that everyone can play regardless of what system they use. For more information on the different suites and to select which suite will work best on your system, see the Which Suite is Best? section.

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1.2 How do I register and open an account?

Go to our index page and proceed as follows:
1. Click 'Play Now' for the download version or 'Click here' on the top right side for the web version.
2. On the next screen, select your suite (see the Which Suite is Best? section for more information), and enter your email address, and click 'Play Now'.
3. If you chose the Download Suite, the program will take 10 to 20 minutes to download* onto your computer and start itself.
  1. When it starts and opens to the welcome page, click 'Login' at the top of the page.
  2. A login popup window will appear. Click 'New Player Signup'
  3. Enter your email address, desired AccountName and desired password and confirm your agreement to our Terms & Conditions.
  4. Then click 'Submit' and you will be taken to the GameRoom.
  5. Select 'Play For Free' or 'Play For Real'
  *If you have trouble installing or starting the program, please see the Download User Guide or Contact Us.
4. If you chose the No Download Deluxe Suite, then the next page will ask you to select and enter your desired AccountName, desired password and to confirm your agreement to our Terms & Conditions.
5. Then click 'Continue' and you would be taken to the Game Room where you select 'Play For Free' or 'Play For Real'.
6. Please keep these tips in mind when entering your email address and selecting your desired AccountName and password:
  1. Email Address
    Enter a valid email address to where you want to receive receipts and other important information regarding your account.
  2. Choosing an AccountName
    · Must be unique and not already taken by another Player
    · Must start with a letter
    · Must contain only numbers and letters (no # ! - or other special characters)
    · Must be 3 to 15 characters in length
  3. Choosing a Password
    · Any combination of numbers and letters
    · May start with number or letter
    · Must contain only numbers and letters (no # ! - or other special characters)
    · Must be 3 to 15 characters in length
7. Attention! Be sure to keep your AccountName and password safe and secret. Do not share your account information with anyone and never let anyone else play through your account.
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1.3 Is it free to open and maintain an account?

Yes, it is free to open and maintain an account at Online Party Bingo. There is no set up cost or monthly charges, and you may play the Play For Free games as long as you want.

If and when you want to Play For Real (playing with and winning real money), then you will need to add real (bona fide) money to your account through the Cashier and some transaction costs may apply, depending on how you want to send and receive money with us. For more information on Cashier costs and fees, see the Payment Options.

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1.4 Can I use the same account to Play For Free and Play For Real?

Yes. Once you set up your account, you will be able to access both the Play For Free and Play For Real games with the same account. For more information on Play For Free versus Play For Real, click here.

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1.5 What do I do if I forget my AccountName / password?

If you have forgotten or misplaced your account information, simply contact our Customer Care Department and a Customer Care Representative will assist you. For security purposes, we may ask you to provide your email address, telephone number, address and/or date of birth.

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1.6 How do I report my account lost or stolen?

If your AccountName or password are lost or stolen it is very important that you contact our Customer Care Department immediately to change your password. You are responsible for all activity in your account so if you think that your account may be at risk for misuse, be sure to contact us immediately.

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1.7 How do I change my AccountName or password?

For security reasons, it is not possible for you to modify your AccountName; however, your password may be changed. To change your password, simply contact our Customer Care Department and tell us your AccountName, your current password and the password you want to change to. Upon receipt of your request, we will call you (at your phone number on record) to verify the change order and confirm your new password with you.

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1.8 How do I update my personal information?

To update your personal information, please contact our Customer Care Department with your current information and the information you want changed. Upon receipt of your request, we will call you (at your phone number on record) to verify the change order and confirm your new information with you.

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1.9 Can I have more than one accounts?

No. For security reasons you are only permitted to have one (1) account at Online Party Bingo. If you have more than one account, please Contact Us immediately to have the accounts merged. Failure to do so may result in account closure and forfeiture of your account balances.

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1.10 How do I close my account?

You may close your account at any time by simply contacting our Customer Care Department with a request for us to close your account. Please be sure to withdraw any remaining funds in your account before requesting us to close your account, or else amounts left in your account will be deemed abandoned and forfeited.

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1.11 How often must I login to keep my account open?

There is no requirement for you to play or to add funds to keep your account open, however you must login at least once every 180 days or else your account will be deemed abandoned and closed, and any account balance remaining will be forfeited.

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Part II - Play for free versus play for real modes

2.1 What is the difference between Play For Free and Play For Real modes?

Play For Free does not require you to fund your account with real (bona fide) money. All you need to do is Open an Account and login into Play For Free mode and you will get $5000 in play (pretend) money everyday to play with. Play money has no value in and of itself and is not transferable or redeemable for any real (bona fide) currency or value.

Play For Real requires that you be at least 21 years of age and that you fund your account with real (bona fide) money through the Cashier. All bets made in the Play For Real mode will result in real money loses and winnings being debited and credited to your real money account balance, and you may withdraw your real money account balance at any time.

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2.2 Can I switch between Play For Free and Play For Real modes with the same account?

Yes. Once you set up your account, you will be able to access both the Play For Free and Play For Real games with the same account. Each time you login, you will be prompted to choose which mode you want to play, Play For Free or Play For Real.

To switch from Play For Free to Play For Real, simply hit the "Play For Real" button while you are in the Play For Free mode. You will need to fund your account with real (bona fide) money to Play For Real. You may add funds through the Cashier.

To switch from Play For Real to Play For Free, you must log out and then log back into the mode you want to play.

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2.3 Is the Play For Free and the Play For Real software the same?

Yes, both modes use the same software, design, rules and functionality, and the same random number generator ("RNG") to produce a given card, roll, number, etc., so what you experience for free is what you get for real!

Please note however that not all games are available in the Play For Free mode and not all games are available in all suites. For a comprehensive guide to which games are available in which suite and in what mode, please see the Game Instructions & Rules chart which shows a list of all the games and which suite each appears in.

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2.4 How long can I Play For Free?

You may play the Play For Free games as long as you want. If and when you run out of play money, an additional $5000 in play money will be automatically added to your play money account balance the next day.

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Part III - The games

3.1 How many cards can I play?

You may play from 1 to 100 cards per game. The limit of 100 cards makes the games fairer for everybody, as the bigger players will not be able to increase their chances of winning by too much.
But remember, the more cards you buy the higher your chances of winning. Although there are only three cards visible on your screen at any given time, the game software will automatically keep track of all your cards, and tell you if you win. By playing in autoplay mode, you will be able to see whenever one of your numbers comes up. Your computer will automatically mark it off for you, so you really can play as many cards as you wish. There is also the choice to view "Best Card" so you can see your best cards at any given time. You can also see whichever card you want by choosing the desired set of cards from Card Set.

However, in Bingo Royale, the minimum number of cards is 9, and the maximum 150.

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3.2 How is the prize money determined?

Every game's prize is determined by the number of cards purchased. A percentage of card sales is allocated to the game in play, and to the Jackpots and Progressive Jackpots. The more folks playing and the more cards purchased, the bigger the prizes!

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3.3 How do I download and install the Download Suite?

Simply click 'Play Now' (off of the center of the home page, or on any other page in the site if you are not logged in) and click 'Open' when asked "Would you like to Open the file or save it to your computer?" The software will automatically start the download and installation process. For more details on this procedure, please see the Download User Guide.

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3.4 How do I get paid if I win?

All winnings are automatically credited to your account at the end of every game. You may click on “My Account” to view your balance whenever you choose.
3.5 What happens if there is more than one winner?

In the event that there is more than one winner of a game, our server will split the winning prize equally between the winners. Winning amounts will be credited to each player’s account. This will be updated in real time to the player's game console so that they can confirm that their winnings have been credited.

3.6 When I log in, can I remain anonymous?

Yes, you can. When you register at Online Party Bingo, we ask you to choose an AccountName and password. When you enter the game, you are only identified by this AccountName you have chosen. So unless you choose to communicate with your fellow players, there is no way anyone would get to know your personal details, unless you inform them yourself.

3.7 How old do I have to be to play?

At Online Party Bingo, we only allow players 18 years and older.

3.8 How can I customize my game?

In the Game screen, click on ‘Preferences’. You will be able to set sound on or off, tool tips, auto-buy, sort cards, best card and personal chat. You can even choose the chat font, game theme, dauber type and daub color.

Part IV - Cashier

4.1 What is the Cashier and how does it work?

The Cashier handles all of the real (bona fide) financial transactions, including purchases, deposits, transfers, bonuses and withdrawals. If you want to Play For Real you will need to Open an Account and then add funds into your account through the Cashier.

Please note that the same cashier is available through the Download Suite and the no-download No Download Deluxe and Basic Suites. Therefore, regardless of how you access the cashier, whether through the no-download suites or through the Download Suite, you may fund your account instantly and access it via any of our suites.

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4.2 What is "ezEcash?"

Online Party Bingo uses a third party electronic service provider, ezEcash, to safely and securely process all financial transaction made through the Cashier. ezEcash is a professional electronic service provider and has safely and securely processed millions of dollars since 1997.

ezEcash is Thawte and Verisign certified for 128-bit encryption to ensure the highest level of privacy and confidentiality of your data and to avoid interception or alteration when it is transmitted.

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4.3 What is the minimum and maximum deposit and withdrawl amounts?
1. Deposit/adding funds: The minimum deposit is $25, and the maximum deposit depends on how long you have been playing at Online Party Bingo and the payment method you use. Generally however, the maximum deposit is $1,500 per week for new players; $3,000 per week for VIP Players; $10,000 per week for VIP Gold Players; and $30,000 per week for VIP Platinum Players. To become a VIP Player or increase your player status and credit limit, see Increasing Player Status.
2. Withdrawing Funds: There is no limit to how much you can withdraw from your account, and all withdrawal request are processed as promptly as possible subject to internal fraud review and bonus restriction compliance checks.
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4.4 What is the Verification Code and how do I validate it?

For security reasons, we email you a nine (9) digit Verification Code that you must enter at Online Party Bingo to validate that the email address you gave us is really your proper email address. The code is mailed in each cashier deposit/add funds transaction receipt we send you until you validate it, and you will not be able to withdraw until you validate it.

To validate your Verification Code, you must click on the Verification Code link contained in the email receipt. Click on the link and then enter you AccountName and the 9 digit code.

Upon validation, you will instantly become a VIP Player and will be extended higher credit and bigger bonuses!

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4.5 Are there any costs or fees for using the Cashier?

Generally, Online Party Bingo does not charge for opening and maintaining an account, and does not charge you for adding funds to, or withdrawing funds from, your account.

However, some fees may be applied to you by your credit card company or bank depending on how you want to send us money, or how you want to receive it. For example, if you send money to us by NETeller, then NETeller charges will apply. Or if you request a withdrawal and want us to wire you the money, you will be charged a wire fee by your bank, and by us depending on the amount of transfer.

For more information on the various payment methods and any fees associated with each one, see the Payment Options.

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4.6 What currencies does Online Party Bingo transact in?

Funds are processed, tracked and maintained by Online Party Bingo in United States Dollars only. Please note that if you are using a credit card issued outside the US, are wiring funds from a non US Dollar account or are otherwise depositing money using non US Dollar currency or instrument, all amounts will be converted by your bank using the current rate of exchange.

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4.7 How do I get an account statement of my financial transactions and game results?

To receive a list of all your financial transactions with Online Party Bingo , please contact our Customer Care Department and request an "account statement" of your financial transactions.

To receive a list of games played and outcomes, please send a "game log" request to our Customer Care Department, or if you are using the Download Suite, click 'Game Logs' from the Game Room to view your recent activity on a game-by-game basis.

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4.8 What payment methods do you accept for me to add funds to my account?

We accept many different payment methods including credit cards, checks, wires, NETeller, Prepaid ATM, Citadel, FirePay, eChecks by iGM-Pay and more. For a complete list of payment methods accepted, please see the Payment Options.

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4.9 How do I add funds to my account?

Login in to the Cashier, and then select 'Add Funds to Account.' On the next page you will need to enter the amount you want to add and select which payment method you want to use to pay us. Each method will vary in procedure, transfer time to us, and fees. For a list of acceptable payment methods, transfer times and fees, see the Payment Options.

Once we receive confirmation of the funds being transferred to us, the amount will be deposited into your account and reflected in your account balance.

We will email you a receipt of each Cashier transaction you make. Please keep this receipt for your records. The receipt will detail the amount charged, how it will appear on your bank statement, your Verification Code, and any bonus amounts that were added to your account balance and for which promotion.

Attention! Be sure to activate the Verification Code contained in your first receipt for faster service and payment processing in the future.
- 4.9.1 Using Credit Cards:
  1. What credit cards are accepted?
    
    We accept MasterCard and Visa only.
    
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  2. How do I add funds to my account using credit cards?
    1. Login into the Cashier
    2. Select “Make a deposit”
    3. On the next screen, select 'Credit Card' as your desired payment method, enter the amount you wish to deposit. and click “Continue”
    4. Enter the requested information, and be careful to enter the following information correctly, then click 'Continue':
      - Billing address - This must be the address your credit card statement is mailed to.
      - CVV - This is the 3-digit code on the back of your credit card and is required for security reasons.
    5. The next screen will indicate whether your credit card transaction was accepted or rejected.
    6. If rejected, you will get an error message with the explanation.
    7. If accepted, you will get the ezEcash "Successful Purchase" page that describes the purchase made by you and how it will appear on your credit card statement (this information will also be emailed to you). If everything looks fine, click 'Continue.'
    8. The next screen you will show your ezEcash balance and your bingo account balance. You will be required to enter the following information and click 'Complete Transfer':
      - The amount you want to transfer to your bingo account which is generally the total amount
      - Any special promotion "bonus code" you have in order to redeem promotions
    9. You will then be automatically taken to the Game Room in the Play For Real mode.
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  3. Why does my credit card keep getting declined?
    
    There are several reasons why you may be getting declined including but not limited to:
    - You are over your credit card credit limit;
    - Your billing address does not match the address to where your credit card statement is mailed
    - You did not enter the right CVV number (the 3 digit code on the back of your credit card
    - You credit card company does not authorize you to make internet gambling transactions, in which case we suggest that you try another credit card or use one of the other payment methods.
    - You are over PartyBingo's credit limit per player in which case you will receive a specific error message asking you to contact our Customer Care Department to increase your bingo limit.
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- 4.9.2 Using eChecks by iGM-Pay
  1. What is eChecks by iGM-Pay and why should I use it?
    
    eChecks by iGM-Pay is safe, secure and gives you instant access to our games. Best of all it is fast and easy to use, and is totally FREE. To use eChecks by iGM-Pay and make a deposit to your account now, all you need to do is provide us the same information that appears on your checks, and we send it to your bank the same way a store does when you write them a paper check, only we do it electronically (and you can use almost any bank account, not only your checking account).
    
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  2. How do I add funds to my Online Party Bingo account using eChecks by iGM-Pay ?
    1. Login to the Cashier, click on 'Make a Deposit' and select 'e-Checks by iGM-Pay'.
    2. On the next page, enter your bank information (US accounts only) and click 'Submit'.
    3. eChecks by iGM-Pay will then confirm your bank account information by making two small deposits to it (less than $1).
    4. When these small deposits appear in your bank account (2-3 days) let us know what the amounts were and iGM-Pay will fully activate your casino account.
    5. Thereafter, you will be able to transfer to us from your bank account whenever you want, PLUS, YOU MAY CASH OUT TO THE SAME ACCOUNT, ELECTRONICALLY. It is the best and fastest way to receive your winnings!!!
      
      Best of all it is totally FREE for you to use.
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  3. Is the Network Safe?
    
    eChecks by iGM-Pay is very safe and secure. In fact it is more safe than writing a check and giving it to a store clerk because our system is secured with 128-bit encryption and your information is passed electronically from us directly to your bank through the Automated Clearing House (“ACH”) used by all major banks, so it is paperless and promptly paid the same way e-bills are, i.e., it is the same way that employers automatically credit payroll to employees’ accounts, or the way insurance companies or utility companies automatically debit customers’ accounts each month.
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- 4.9.3 Using NETeller
  1. What is NETeller?
    
    NETeller is a FREE online money transfer service. You can deposit, withdraw, and transfer funds to any merchant that supports NETeller. NETeller provides same-day payments for transfers and virtually instant cash transfers.
    
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  2. Is NETeller Safe and Secure?
    
    NETeller uses a number of security methods to ensure that your transactions, money and information are protected. It is of the highest priority that this information be kept secure; it is the primary focus of their business.
    
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  3. How Do I Open a Real Money Account Using NETeller?
    1. Click on “Member Login”; enter your Account Name and Password. Click on “Continue”.
    2. Go to “Cashier” and on the next screen, click on 'Make a deposit”.
    3. Select “NETeller” from the various deposit options and enter the amount you wish to deposit, then click on ‘Continue'.
    4. You will be taken to the NETeller login screen. Enter your NETeller Account Id, your Password and click 'Continue.'
    5. Confirm the information you have submitted, and click 'SEND MONEY'
    6. Once validated, the NETeller window will close and an (Online Party Bingo) 'Successful Transaction' page will appear. Click 'OK' to close the window.
    7. The money will be instantly added to your (casino name) account. Note that any special (Online Party Bingo) bonuses for using NETeller will automatically be credited to your Account.
    Your bingo account will be credited within seconds.
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- 4.9.4 Using other payment methods
  1. ClearChex
    
    If you already have a ClearChex account, then simply login to the Cashier, select 'Add Funds'. On the next screen you will need to select the amount you want to fund and highlight ClearChex as the desired method. Click 'Continue' and follow the instructions.
    
    If you do not already have a ClearChex account and want to use your checking account to fund your account we suggest that you first try PayPal or the above Online Check service described in section 4.10.3.
    
    In essence, ClearChex is an online checking service that lets you set up an account that you fund through your checking account, and then you may transfer from ClearChex to your Online Party Bingo account. See ClearChex for more information.
    
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  2. Wire
    
    We accept bank wires which you may send by having your bank wire us funds from your bank account. In most cases you will need to go down to your bank and authorize the wire or set up a repetitive wire service to us. Check with you bank for details and then contact the Customer Care Department for our wire instructions and a unique tracking number to include on the wire so we know which account it is for. Once we receive the amount wired, we will credit your account and notify you by email.
    
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  3. Checks by regular mail
    
    You may write a check and deposit it in the mail, but we strongly suggest that you try the Online Check service or ClearChex as they electronically debit your checking account and electronically send us the money so there is no snail mail delays. However, if you prefer snail mail, then please contact the Customer Care Department for a mailing address and a unique tracking number to include on your check so we know which account it is for. Once we receive the check and the amount has cleared, we will credit your account and notify you by email.
    
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  4. FirePay
    
    If you already have a FirePay account, then simply login to the Cashier, select 'Add Funds'. On the next screen you will need to select the amount you want to fund and highlight FirePay as the desired method. Click 'Continue' and follow the instructions.
    
    If you do not already have a FirePay account and want to use your checking account to fund your account we suggest that you first try PayPal or the above Online Check service described in section 4.10.3.
    
    In essence, FirePay is an online payment service that is very similar to PayPal by which you set up an account that you fund through your credit card or checking account, and then you may transfer from FirePay to your Online Party Bingo account. See FirePay for more information.
    
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  5. Prepaid ATM
    
    PrePaid ATM offers both Virtual and Physical ATM cards that you fund before using; they are not linked directly to the player’s Bank account. PrePaid ATM offers three (3) levels of advanced security features including 128-bit SSL encryption.
    - It's an ATM Card, Debit Card, and Money Transfer Card all in one
    - Cardholders can accept payments as well as make purchases
    - Purchase products or services online - without revealing personal information
    - Send money to anyone - anywhere in the world in seconds
    - Inexpensive way to send money
    - The only ATM card not tied to a bank account
    - The Cardholder can fund their card in a variety of ways
    - Easy Access to funds from ATM machines worldwide
    - A card with pure and simple privacy
    Can be funded by Card-to-Card Transfers, PayPal, Credit Cards, Electronic Checks, and Bank Wires by logging on to www.prepaidatm.com and clicking on signup.
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4.10 How do I cash in and withdraw funds from my account?

Login to the Cashier and select "Cash Out". Enter the amount you want to cash in and withdraw and then click 'Submit.' The amount cashed in and withdrawn by you, will be processed as follows:
1. We will attempt to reverse out any charges made to your credit card or debit cards to the extent possible; and
2. Remaining funds will be paid to you by NETeller, eChecks by iGM-Pay, check or via wire, as you prefer, subject to the processing fees as listed in the Payment Options.
Upon completion of your request, we will email you a receipt containing a confirmation number and detailed information of the amount cashed in and how it is being sent to you. Please keep this receipt for your records.

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4.11 Are there any restrictions before I can withdraw my funds?

Yes. For security reasons, we do not let you withdraw for 8 hours from the time of your last deposit. You must wait at least 8 hours from the time of your last deposit before withdrawing funds from your account.

Also, if you have received complimentary or bonus funds into your account, you must comply with the Bonus Restrictions set forth in the bonus offer, if not, you will not be able to withdraw any amount until you satisfy the bonus restrictions. For more information, see Bonus Restrictions.

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4.12 Can I modify/cancel my withdrawal after I make it?

Depending on the status of your withdrawal, you may or may not be able to modify or cancel it. Please contact one of our Customer Care Representatives for more information.

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4.13 How long after I make a withdrawal will I receive my money?

Depending on which payment method you chose for us to send your money with, the time will vary. For a list of options of how to receive your money from us, transfer time and fees, please see the Payment Options.

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Part V - Bonus promotions and restrictions

5.1 What bonuses does Online Party Bingo offer me?

Online Party Bingo rewards it players by giving you lots of special offers and big bonuses:
- New players can enjoy FREE EXTRA CASH on their first purchase with our fantastic Signup bonuses.
- Each month in our Monthly Newsletter, we offer players special promotional bonus for free extra cash on their next purchase and lots of other extras.
- Plus we have lots of other surprises, mystery bonuses, special cash prizes and comps that we shower regularly on our frequent players. These special offers are sent by email and regular mail based on your Player Status and other factors, so login regularly and check your mail to receive your free extra comps and gifts.
For a listing of our current promotions, please see Current Promotions and Standard Promotional Offer Terms & Conditions for more information and restrictions that may apply.

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5.2 Are there any bonus restrictions before I withdraw my money?

Yes and no, depending on the bonus. Bonus restrictions vary from promotion to promotion and are contained in the bonus offering itself so please take care to read the complete offer before accepting any bonus. If you have questions, Contact Us.

Bonus restrictions must be met before you will be able to withdraw any amount from your account.

If you have questions regarding the bonus restrictions of any particular bonus offering, please contact our Customer Care Department and we will provide you a copy of the offer and corresponding restrictions.

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Part VI - Bugs, connection problems and interrupted games

6.1 Does Online Party Bingo have any bugs, software flaws or system problems?

Nothing is bug free, however we do everything possible to make sure that the games and systems are ready for release before we release them. Nevertheless, bugs do occur and that is why we have a Customer Care Department to assist you with any problems that may arise. If you have any concern about the rules, implementation, or consistency of any game at Online Party Bingo, please do not hesitate to Contact Us. In the event the problem cannot be immediately solved, the case will be investigated using the game logs of the server and if something is found to be wrong, our development team will assess the problem, fix it and compensate your accordingly.

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6.2 I was disconnected in the middle of a game. What should I do?

First, please log back in to your account. The disrupted game will appear as it was when you were disconnected, or if you disconnected after submitting the information, the next sequence or result will appear as it would have been had you not been disconnected. The system will play the cards for you, if they were already purchased before you got disconnected, and deposit the winnings, if any, in your account.

If you continue to have problems or feel concerned that something is wrong, please contact our Customer Care Department.

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6.3 What happens if I lost money because of a game or disconnection?

First, please log back in to the system. The disrupted game should appear as it was when you were disconnected, or if you disconnected after the submitting information, the next sequence or result will appear as it would have been had you not been disconnected. If you are not satisfied with the result or feel that something is wrong, please report your concerns to our Customer Care Department. We will investigate the situation fully and should we determine that you lost money because of a bug in our system, and not because of general internet disruptions, we will refund your losses immediately to you.

6.4 I'm having technical trouble. What do I do?

First contact your chat host in the game chat room. If the chat host cannot assist you, then please contact our customer care department 24/7 by either live chat, e-mail (be sure to describe your problem in as much detail as you can, and include your name, AccountName and e-mail address) or telephone (1-866-909-1919 Toll Free from US and Canada).

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Part VII - Fairness, security and legal issues

7.1 Are the games fair, random and tested?

Yes. Online Party Bingo's games are fair, random and tested. For more information on the game fairness and random number generator, please see the Game Fairness Statement. Moreover, each game at Online Party Bingo undergoes extensive internal testing on a real gaming server before we release it to the public. Depending on the game, between 1 million and 10 million bets are run. If the frequency of winning combinations and general payouts are within expectations, the game is passed to a Quality Assurance team of engineers who play that game at length to ensure that it is ready to launch. We also update the applications after real clients (you) start to use it.

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7.2 Is Online Party Bingo licensed?

Yes. Online Party Bingo is operated by Ed Servicio S.A., a company organized and properly licensed under the laws of Panama. Moreover, we are an active member of the Interactive Gaming Council (we are listed under iGlobal Media Group Ltd) and a strong supporter of its Code of Conduct.

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7.3 What are the game instructions and rules for each game?

Please see the Game Instructions & Rules chart which shows a list of all the games and which suite each appears in, as well as links to the instructions and rules of every game at Online Party Bingo.

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7.4 Is my account secure?

Yes. Online Party Bingo's system is state of the art and is one of the safest systems online. The entire system sits behind one of the most advanced firewalls in the world and we work with the best security advisors worldwide to constantly upgrade the systems to protect your data and ours.

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7.5 Is it safe for me to send Online Party Bingo my personal and financial information through the internet?

Yes. Online Party Bingo's payment system uses 128-bit encryption to ensure the highest level of privacy and confidentiality of your data and to avoid interception or alteration of your information when it is transmitted. For more information on the safety and security of Online Party Bingo, we invite you to learn more about our Security Statement and our Electronic Service Provider.

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7.6 What are my privacy rights at Online Party Bingo?

Online Party Bingo respects your privacy and we are committed to keeping your personal information strictly between you and us. We aim to provide you the highest level of security and privacy and to not disclose your information to outside parties, except to the extent necessary to complete the transactions you request and to operate the business properly. For more information on our commitment to you, your privacy, data security and the integrity of our business, please see our Privacy Policy, Security Statement, Code of Conduct, and Terms and Conditions.

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7.7 Is it legal for me to play at Online Party Bingo?

It depends upon the laws that govern your actions, and it is your sole responsibility to ensure that you comply with such laws and that you have complete right to use Online Party Bingo and to play the games. Online Party Bingo makes no representation as to the legality of your actions as it is impossible for us to determine the state of the law in every jurisdiction around the world on an ongoing basis. Therefore it is your responsibility to determine the legality of use in your jurisdiction, and we assume that you believe your actions to be legal if and when you login to Online Party Bingo.

Further, Online Party Bingo requires that you agree to the Terms and Conditions before opening an account and that you be at least 21 years of age to play the Play For Real games.

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7.8 Can I link to Online Party Bingo from my own webpage?

Link up to Online Party Bingo and earn extra money! You will earn cash for every player that signs up through your unique link. To signup as an affiliate, simply click to join as an affiliate and you will get a unique tracking link within minutes. Plus we will give you online access to check your statistics in real time.

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7.9 What are the terms and conditions that govern my account?

Upon opening an account, you agree to the Terms and Conditions of Online Party Bingo. You reaffirm your consent to these Terms and Conditions each time you login. In the event you do not agree to the Terms and Conditions, or any amendment or modification thereto, your sole remedy is to not open an account and/or to close your account.

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Part VIII - Download Suite user guide

8.1 What are the minimum system requirements for the Download Suite?

We recommend the following minimum system to use the Download Suite:
- A PC computer using Windows 95, Windows 98, Windows Millennium Edition, Windows XP, Windows NT4 or Windows 2000
- A Pentium I or higher processor
- At least 32MB of RAM
- A sound card to hear the audio, but the audio is not necessary for play
- Screen resolution of at least 640 X 480 pixels with minimum of High Color (16 Bit)
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8.2 How large is the Download Suite file?

The Download Suite file is one of the smallest in the industry at approximately 6 megabytes. It should take only a couple of minutes to complete the download regardless of your connection.

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8.3 Does the Download Suite support Macintosh?

No, unless you are also using a windows emulation software such as Virtual PC for Mac. If you do not use a windows emulation software for Mac, then you can not use the Download Suite; however, our no-download No Download Deluxe Suite and Basic Suite do support Macintosh.

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8.4 How do I install the Download Suite using Microsoft Internet Explorer?

The download process for users of Microsoft Internet Explorer is quick and easy. Simply follow these easy steps:
1. Click 'Play Now' from the home page of Online Party Bingo.
2. Click 'Open' when asked "Would you like to Open the file or save it to your computer?"
3. The software will automatically begin installation after the download is complete.
4. Once the software installation is complete, the application will launch automatically.
5. You can also double-click on the Online Party Bingo icon on your desktop to start the software.
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8.5 How do I install the Download Suite using Netscape Navigator?

The download process for users of Netscape Navigator is quick and easy. Simply follow these easy steps:
1. Click 'Play Now' from the home page of Online Party Bingo.
2. When you are given the "Save as" prompt, save the file in a folder where it will be easy for you to find once the download process has been completed.
3. Once the download process is complete use Windows Explorer to locate the folder into which you downloaded the software.
4. Double-click on the icon to begin the installation process.
5. Once the software installation is complete, the application will launch automatically. You can also double-click on the Online Party Bingo icon on your desktop to start the software.
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8.6 I have downloaded the software but it didn't self-install or self-start, how do I find it on my computer to install and start it myself?

If you have trouble locating the folder, click on Start > Find > Files or Folders. Then, in the Named Box type "Online Party Bingo Download Suite.exe". When it appears in the Results box, double click on it to begin the quick installation process.

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8.7 I have installed the software but how do I start it?

Once you have installed the application, you can start it by clicking on Start> Programs> PartyBingo.com. Alternatively, you can double-click on the PartyBingo.com icon on your desktop to launch the application.

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8.8 How do I turn on and off the sounds?

You can choose to turn off the sounds through the Options, which is available in the Game Room. Unchecking the "Play sound effects" checkbox will stop all machine and other sounds (e.g. ball drop sounds). Unchecking the "Play voice" checkbox will stop all caller messages.

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